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Film, Video Data Analytics and the Customer Service Experience at the National Library of Medicine

Webinar

Transcript: TEXT

About this Item

Title

  • Data Analytics and the Customer Service Experience at the National Library of Medicine

Summary

  • Learn how librarians can collaborate with IT, library leadership and other stakeholders to make customer experience (CX) findings relevant for product owners. Discover several ways librarians can incorporate the skills of librarianship into the creation of reporting for CX and web analytics and improve the products and services that are provided to the public including information on the "vizathon" project.

Names

  • Library of Congress
  • FEDLINK (Network), sponsoring body

Created / Published

  • Washington, D.C. : Library of Congress, 2023-11-15.

Notes

  • -  Group name: FEDLINK Fall Expo 2023. 2
  • -  Dan Wendling, Adam Korengold.
  • -  Recorded on 2023-11-15.

Medium

  • 1 online resource

Digital Id

Library of Congress Control Number

  • 2025661560

Online Format

  • video
  • online text
  • image

Additional Metadata Formats

Rights & Access

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Credit Line: Library of Congress

Cite This Item

Citations are generated automatically from bibliographic data as a convenience, and may not be complete or accurate.

Chicago citation style:

Library Of Congress, and Sponsoring Body Fedlink. Data Analytics and the Customer Service Experience at the National Library of Medicine. Washington, D.C.: Library of Congress, -11-15, 2023. Video. https://aj.sunback.homes/item/2025661560/.

APA citation style:

Library Of Congress & Fedlink, S. B. (2023) Data Analytics and the Customer Service Experience at the National Library of Medicine. Washington, D.C.: Library of Congress, -11-15. [Video] Retrieved from the Library of Congress, https://aj.sunback.homes/item/2025661560/.

MLA citation style:

Library Of Congress, and Sponsoring Body Fedlink. Data Analytics and the Customer Service Experience at the National Library of Medicine. Washington, D.C.: Library of Congress, -11-15, 2023. Video. Retrieved from the Library of Congress, <aj.sunback.homes/item/2025661560/>.