Vendor Name: EBSCO Information Services
FEDLINK Vendor ID: EB
Vendor Website: www.ebsco.com
Company Profile
EBSCO is a full-service subscription agency that provides services that include but are not limited to order placement (print & electronic), claims processing, renewal management, collection and budget reporting and problem resolution. EBSCO Industries Inc., the parent company of EBSCO Information Services, is a family-owned company that was founded by Elton B. Stephens in 1944�which is where the company name is derived (Elton B Stephens Company). The business began with its founder, Mr. Stephens, selling magazines door-to-door to finance his college education. Today EBSCO is the world�s largest subscription agent. With continued growth each year, EBSCO now exceeds 2.3 billion dollars in annual sales and consistently ranks in Forbes' annual list of the top 200 largest privately held corporations in America. Today we are the world�s largest subscription agent.
The first of EBSCO�s seven corporate values is �Customer First;� we recognize that our continued health as a company depends on our customers satisfaction with our services. EBSCO�s Federal Government Division has been doing business with federal government agencies for over 45 years. Our customers receive a designated Customer Service Representative to ensure that the account's needs and expectations are met or exceeded. The Customer Service Representatives in the Federal Government Division average over 15 years� experience working in the industry.
Products/Services Available Through the FEDLINK Contract
EBSCO offers Lot 1, Lot 2, and Lot 3 services to meet the needs of our customers in a changing marketplace. We welcome the opportunity to discuss the services we offer and how these services can help our customers manage their library now and in the future.
- Lot 1 - Basic Subscription Order and Renewal Services
- Lot 2 - Optional Support Services which include Journal Check in and Consolidation Services, ILS integration, MARC Records, and Missing Copy Bank
- Lot 3 - Optional Specialized Electronic Access Services, User Interface for Serials Management, Management of Electronic Publication Subscriptions, and User Authorizations and Usage.
Customer Service/Sales Contact Information
Heather Brasher
Sr. Bid & Contract Administrator
[email protected]
800-633-4604 ext. 4959 / 205-408-4959
(All descriptions were written and submitted by the vendors. Not all vendor products and services are available under the FEDLINK contracts. For more information, contact FEDLINK for details.)
Last Updated: 01/02/2026
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